help_outline Skip to main content
HomeCalendarThe Role of Empathy: Principles and Practices

Calendar - Event View

This is the "Event Detail" view, showing all available information for this event. If the event has passed, click the "Event Report" button to read a report and view photos that were uploaded.

The Role of Empathy: Principles and Practices

Thursday, May 6, 2021, 2:00 PM until 3:30 PM
Additional Info:
Registration is required
Payment In Full In Advance Only
No Fee
The Role of Empathy: Principles and Practices
May 6, 2021 from 2:00 PM - 3:30 PM

Effective coaches are high in empathy—the ability to tune into the emotional state of the other person and dialogue about what is going on with non-judgment and genuine acceptance.

So how do we, as coaches, enhance our ability to be empathic?

In this ninety minute webinar you will learn how to engage rather than enmesh with your client’s feelings to support the client’s growth. You will learn how to speak in a way that you become an intelligent mirror for the client, not only sharing back what you’ve heard, but noting discrepancies that seem to emerge among the various statements the client may be making. By sharing these discrepancies in a neutral tone and being descriptive rather than judgmental, you can maintain your empathic approach while catalyzing a space for new insights and sustainable change to occur. Empathy calls upon us to empty our mind and be present enough to listen to others with our whole being. 


  • Definition and Role of Empathy
  • Distinctions between Empathy, Sympathy and Compassion 
  • How to Express Empathy Effectively 
  • Why Empathy is Crucial in Coaching
  • The Four Components of Empathy
  • The Challenges to Being Empathic
  • How We Can Enhance Our Ability to be Empathic
Earn 1.5 Core Competency CCEUs

About the Speaker: Paulette Rao

Paulette Rao MCC BCC is an Executive Coach, Coach Educator at NYU, and an ICF Registered Mentor coach.

She has trained and mentored hundreds of coaches over the past 16 years, helping them hone their coaching skills toward mastery level and pass their ICF credentialing exam the first time around.

She provides a safe, highly engaging learning environment to support you in taking your skills to the next level. 

As a Board and Master Certified Coach with expertise in a brain-based coaching approach, she helps coaches transform how they facilitate the coaching conversation to have a more significant impact on those they coach and get them insight with ease.