Emotional Intelligence is one of the key components of being a great coach. As ICF credentialed coaches travel along on their journey from ACC, PCC, and MCC there is much thought and practice that goes into following the process. Getting the steps right. As an MCC, I have come to value the process, and as I take a moment to look back, I have noticed this is what typically happens along the way. It is Emotional Intelligence that allows you to shift from "thinking and doing" to actually "being the process.”